Accessibility statement for Edinburgh Sport OpenPlay Flow (back-end)

This accessibility statement applies to: https://flow.onl/dashboard

This site is run by Edinburgh Sport at the University of Edinburgh. It uses the third-party system Flow, supplied by OpenPlay. We want as many people as possible to be able to use this application. For example, that means you should be able to:

• Customise most colours and fonts sizes using browser settings
• Use the website without encountering any flashing, scrolling or moving text
• Not have to use any dragging movement

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

• Not all colour contrasts meet the minimum standards
• Some error messages may not be fully accessible
• Error messages could be more informative and meaningful 
• Some form fields are not labelled correctly 
• Some pop up messages disappear after a few seconds without user interaction
• Not all content can be reached when navigating with keyboard when the site is magnified above 200% 
• Reflow is not enabled up to 400% without loss of content
• Not all content can be accessed with a keyboard
• Selection displays are not always clear for users who rely on keyboard navigation
• There is no skip to main content option
• There are keyboard traps
• Not all tooltips can be reached by keyboard or by assistive software
• Some selection displays are fully obscured by other content 
• The website is not fully compatible with assistive software
• There are examples of information conveyed by colour only
• Not all non-text content may have appropriate alternative text
• Some links open in new tabs and as pop ups without warning the user
• Some links do not have meaningful hypertext
• Some heading levels are skipped
• Compatibility with mobile device accessibility functionalities is limited
• There are PDFs that are not fully accessible
• The site is not fully compatible with portrait mode

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

• email: se.it.support@ed.ac.uk
• address:Pleasance Sports Complex | Edinburgh Sport | University of Edinburgh | 46 Pleasance | Edinburgh | EH8 9TJ
• British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

• email : se.it.support@ed.ac.uk 
• address: Pleasance Sports Complex | Edinburgh Sport | University of Edinburgh | 46 Pleasance | Edinburgh | EH8 9TJ
• British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

• Not all non-text content has appropriate alternative text
  • 1.1.1 Non-text content
• Information, structure, and relationships conveyed through presentation cannot always be programmatically determined or are available in text, for example, li> elements are not contained in a <ul> or <ol>
  • 1.3.1 Info and Relationships
• Portrait orientation is not properly supported
  • 1.3.4 Orientation
• Some information is conveyed by colour only
• 1.4.1 Use of Colour
• There were colour contrast issues identified
  • 1.4.3 Contrast (Minimum)
• It is not possible to magnify all content to 200% without loss of content
  • 1.4.4 Resize Text
• Reflow is not enabled up to 400% without loss of content
  • 1.4.10 Reflow
• Not all content is accessible when navigating by keyboard only
  • 2.1.1 Keyboard
• Keyboard navigation sometimes goes behind pop-ups
  • 2.1.2 No Keyboard Trap
• Some error messages disappear after a short period of time without user interaction
• 2.2.1 Timing Adjustable
• There was not a skip to main content option
• 2.4.1 Bypass Blocks
• Not all links have meaningful hypertext 
  • 2.4.4 Link Purpose (In Context)
• Some heading levels are missed
  • 2.4.6 Headings and Labels
• It is not always easy to identify where you have tabbed to
  • 2.4.7 Focus Visible
• In some cases keyboard focus is fully obscured by other content on the site
  • 2.4.11 Focus Not Obscured (Minimum)
• Page language is not always programmatically determined
  • 3.1.1 Language of Page
• Some links open as pop ups or new tabs without warning the user
  • 3.2.2 On Input
• Not all error messages are fully accessible, input messages are not provided to indicate mandatory fields and error messages could be more meaningful
• 3.3.1 Error Identification
• 3.3.2 Labels or Instructions
  • 3.3.3 Error Suggestion
• The site is not fully compatible with screen readers and speech-to-text technology, e.g., buttons do not have discernible text, ARIA input fields do not have an accessible name, form elements do not have labels
  • 4.1.2 Name, Role, Value
• There are PDF’s that are not fully accessible
  • 2.1.1 Keyboard
  • 4.1.2 Name, Role, Value

We are working towards solving the problems within our control and expect significant improvements by July 2027. The site uses the third-party system Flow provided by OpenPlay. We have reported the accessibility errors to the supplier and will continue to work with them to seek improvements and solutions. 

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

At this time we believe no content is outwith the scope of the accessibility regulations.

What we’re doing to improve accessibility

We are working towards solving these problems within our control and expect significant improvements by July 2027. The site uses the third party system Flow provided by OpenPlay. We have reported the accessibility errors to the supplier and will continue to work with them to seek improvements and solutions. 

While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 15 July 2026. It was last reviewed 15 July 2026.

The website was last tested in July 2026. The testing was carried out by the Disability Information Service at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Google Chrome alongside Mozilla Firefox and Microsoft Edge.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using AXE (Google Chrome extension) and then manual testing that included:

• Spell check functionality;
• Scaling using different resolutions and reflow;
• Options to customise the interface (magnification, font, background colour, etc);
• Keyboard navigation and keyboard traps;
• Data validation;
• Warning of links opening in new tab or window;
• Information conveyed in the colour or sound only;
• Flashing, moving or scrolling text;
• Use with screen reading software (for example JAWS);
• Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
• Tooltips and text alternatives for any non-text content;
• Time limits;
• Compatibility with mobile accessibility functionality (Android and iOS);
• Any drag functionality and alternatives;
• Consistent help function;
• No need to re-enter data already submitted;
• Any cognitive tests.

Change Log