Accessibility statement for Edinburgh Sport OpenPlay Flow (front end)

Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to: https://edinburghsport.bookings.flow.onl/ 

This site is run by Sport and Exercise at the University of Edinburgh. It uses the third-party system Flow, supplied by OpenPlay. We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
    Navigate most of the system by keyboard when the site is not magnified.
    Customise most colours and fonts using browser settings
    Navigate most of the site using voice recognition software such as Dragon


We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.
 

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • Not all colour contrasts meet the minimum standards
  • Some error messages may not be fully accessible
  • Error messages could be provided in more cases and be more meaningful 
  • Some form fields are not labelled correctly 
  • Some pop up messages disappear after a few seconds without user interaction
  • Reflow is not enabled up to 400% without loss of content
  • Not all content can be reached when navigating with keyboard when the site is magnified above 200% and with regards to the map.
  • Selection displays are not always clear for users who rely on keyboard navigation
  • Keyboard navigation does not always follow a logical sequence
  • Some selection displays are fully obscured by other content on the site when the site is magnified 
  • There is some moving content that cannot be stopped or paused by the user
  • The website is not fully compatible with assistive software
  • There are examples of information conveyed by colour only
  • Not all non-text content may have appropriate alternative text
  • Some links open in new tabs and as pop ups without warning the user
  • Some links do not have meaningful hypertext
  • There is some functionality that requires the users to drag with a mouse without an alternative

 

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

  • email: se.it.support@ed.ac.uk  
  • address: Pleasance Sports Complex | Edinburgh Sport | University of Edinburgh | 46 Pleasance | Edinburgh | EH8 9TJ
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

  • email: se.it.support@ed.ac.uk 
  • address: Pleasance Sports Complex | Edinburgh Sport | University of Edinburgh | 46 Pleasance | Edinburgh | EH8 9TJ
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

 

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at: Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

 

Non accessible content

The content listed below is non-accessible for the following reasons.

 

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

We are working towards solving these problems within our control and expect significant improvements by July 2027. The site uses the third party system Flow provided by OpenPlay.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

The site contains a map application which is not fully accessible with all assistive technologies. However, maps are currently not within the scope of the regulations.

There is a lot of additional information available in different formats including maps to download and information in the AccessAble - UoE app available for iOS and Android.

The following items do not comply with the WCAG 2.2 AA success criteria:

  • Not all non-text content presented to users has alternative text
  • Colour is used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element
  • Not all content is accessible when navigating by keyboard only
  • Some functionality requires the user to drag with a mouse and there is no keyboard alternative to this
  • The site is not fully compatible with assistive software
  • 4.1.2 Name Role Value

 

What we’re doing to improve accessibility

We are working towards solving these problems within our control and expect significant improvements by June 2027. The site uses the third party system Flow provided by OpenPlay. We have reported the accessibility errors to the supplier and will continue to work with them to seek improvements and solutions. 

While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

 

Preparation of this accessibility statement

This statement was prepared on 9th July 2026. It was last reviewed 9th July 2026.

The website was last tested in July 2026. The testing was carried out by the Disability Information Service at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Google Chrome alongside Mozilla Firefox and Microsoft Edge.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using AXE (Google Chrome extension) and then manual testing that included:

  • Spell check functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour, etc);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in new tab or window;
  • Information conveyed in the colour or sound only;
  • Flashing, moving or scrolling text;
  • Use with screen reading software (for example JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS);
  • Any drag functionality and alternatives;
  • Consistent help function;
  • No need to re-enter data already submitted;
  • Any cognitive tests.

 

Change Log

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